What is your online returns policy?

Here's what you need to know:

• Our standard returns policy is 60 days for online orders.
• Your return may be rejected if item(s) fail to be in a resalable condition.
• Items must be in their original condition and include all tags.
• You do not have to pay anything when you drop your parcel off, however all UK returns are subject to a £3 return fee per order which will be deducted from your refund unless the item is faulty or for an exchange.
• Online orders returned to store are free and the value will be given on a ROMAN gift card.
• Returns for an exchange are FREE
• Your invoice and order details can be found in your order confirmation email.
• You will receive email confirmation of your return.
• Refunds can take up to 14 working days to be processed.
• Your refund will be issued via the original payment method within 3 - 5 working days after your return has been processed.