Can I return my order to a Roman branch?

To return your items to a store, simply bring your items (along with proof of purchase) to your nearest Roman store, within 60 days of the date shown on your despatch note. We will offer you a free exchange for a different size of the same item, a free exchange for another item, or refund you on a gift card.

Please note that only Roman stores are able to provide in-store returns for online purchases; Roman retail concessions are unable to provide returns services for online purchases. If you are unsure whether you can return your items to a Roman store, please contact the store using the details found on our store locator page.

We are unable to provide in-store returns for online purchases which are faulty; these must be returned by post.

We are also unable to provide in-store returns for online purchases from Next, Amazon or another third-party, or purchases made through our website which were paid for using Klarna or PayPal; these must be returned by post.

Unfortunately, we can only reimburse the value of your return onto a gift card for online purchases which are returned to a store; we are unable to provide cash refunds.

Please note: We currently do not accept returns of Lilly + Hope brand product in store. These items must be returned online.