Can I return my online order in store?

Yes, you can return items purchased online to a Roman store. Please bring the items along with proof of purchase to your nearest Roman store within 60 days of the date on your despatch note. In store, we can offer a free exchange for a different size of the same item, an exchange for another item or a refund on a gift card.

Please note the following:

• Only standalone Roman stores can process returns for online purchases; Roman retail concessions cannot.
• Faulty items must be returned via post.
• We cannot process in-store returns for online purchases from Next, Amazon, or other third parties, nor for purchases made through our website using Klarna or PayPal; these must be returned by post.
• Online purchases returned in-store will be reimbursed onto a gift card; we do not provide cash refunds.
• We do not accept returns of Lilly + Hope brand products in-store. These items must be returned online.