We understand how frustrating it can be when a payment fails but it could happen for several reasons.
Please check the following:
- All details have been entered correctly
- The billing address is the same as the card’s registered address
- You have sufficient funds available
- We accept the payment method/card type
If everything seems to be correct and it’s still not working, please try using a different web browser; Google Chrome, Mozilla Firefox, Internet Explorer for example
If none of the above works for you please contact our friendly Customer Service Team and we will look into this for you.
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