We hope you are 100% satisfied with everything you order from Roman.
However, if you do receive a faulty garment, please follow these steps:
- Send a ticket into customer.service@roman.co.uk, and title your ticket "FAULTY GARMENT - ORDER REF 103456789"
- Please attach images of the fault with the item.
- Advise if you would like to receive a replacement or a refund.
We will action your request as soon as possible, and you will receive an email once we have processed your refund or replacement.
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