Why has my order been sent back to Roman?

If your order has been returned to us by Royal Mail, it’s likely to be for one of the following reasons:

• The parcel was refused.
• Our courier was unable to access the address after several attempts.
• The delivery address was incomplete.
• The parcel was damaged in transit.
• The order was not collected as agreed.

We’re really sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock, we recommend placing a new order.