I haven't received my refund?

We aim to process returns as quickly as possible. If you have returned your items by post for a refund, you should typically receive the money back into your bank account within 14 working days of us receiving your return.

We'll do our best to refund your whole order at once, however if your return is large, we may need to split this into separate refunds.

There is no need to contact us. You'll receive an email when your refund has been processed.

We are unable to look into any refund queries until 15 working days have passed.

For items purchased online that are returned to a Roman store, you will receive the value of your return to a gift card immediately once accepted. Please ensure you bring your despatch note as the store will not be able to process your return without one.

Please contact us if you have a question about your refund.