How do I return an order that I paid for with a gift card?

Returning your order is easy ….

Use the pre-paid return label on your invoice. Securely re-package your items in the bag we delivered them in (making sure to include your despatch note with completed returns information inside it) and attach the pre-paid return label to the package, over the top of the original delivery label. You can then take your items to your nearest Royal Mail post office. We will offer you a free exchange for a different size of the same item, or refund you on the original gift card used to pay for your order. If you no longer have the gift card, please clearly indicate this on your returns note or contact our friendly Customer Service Team.

Unfortunately, we are unable to provide exchanges for different items or different colours of the same item—we are only able to provide an exchange for a different size of the same item.

Please note that when returning items for a refund which are not faulty, a £3 fee will be deducted from your return to cover postage costs. We offer free size exchanges or a free return if the item is faulty on all orders. £3 will be deducted from each of your returned orders refunds.

Please retain your post office receipt until your refund has been issued. This is your proof of return postage.