We're sorry if you've been charged more than you expected for your order. Here are a few reasons why this might have happened:
- Promo Code Exclusions: If you used a promo code, the discount might not apply to all items in your basket. Some promotional codes have exclusions, which are detailed in the terms and conditions provided when you received the code.
- Currency Conversion: The payment is made in British Pound Sterling (GBP). If your local currency is different, your bank will convert the amount using their exchange rate, which might affect the final amount charged. Please note they may charge a conversion fee.
If you still believe you've been overcharged, please contact our Customer Service Team. They will be happy to investigate further.
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