Any items you would like to return must be in their original condition, with all tags attached. For any items that have been worn or no longer have their tags, we may not be able to provide a refund or exchange. Alternatively, we may only be able to provide a refund on a gift card.
For hygiene reasons, we are unable to provide returns services on the following types of items if they have been worn and/or are not in their original packaging:
Face masks
Lingerie/underwear
Earrings
Hats, fascinators and other headwear.
We are also unable to provide in-store returns services for the following types of items; these must be returned by post:
Beauty and bath products
Bedding
Throws/blankets
Homeware
Shoes
Accessories.
Your consumer statutory rights are not affected.
We are also unable to provide refunds for funds that are on a Roman gift card.
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